Refunds & Cancellation

Shown at checkout and in Settings → Subscription. [Counsel: verify against California ARL,

NY GBL §527-a, FTC Negative Option Rule status, and EU/UK consumer rules at launch scope.]

Cancelling

— Cancel anytime in Settings → Subscription → Cancel — two taps, no phone call, no chat

with a "retention specialist." (We may show one save-offer screen, e.g. pause; declining it

completes cancellation immediately.)

— Cancellation stops future renewals. Your membership stays active until the end of the period

you've paid for.

— Pause is available as an alternative: matching stops, the clock stops, and your remaining

time resumes when you do (max pause [6] months).

The 30-day trial

— Card required to start; we notify you 3 days before the trial converts to a paid monthly

membership, and again the day before. Cancel before day 31 and you pay nothing.

— One trial per person, ever (verification makes this enforceable).

Refunds

— Monthly ($49): no partial-month refunds after a renewal charge, except where required by

law or under the goodwill rule below.

— Annual ($300): within 14 days of first purchase (not renewals): full refund on

request, minus a prorated charge for any match batch already delivered. After 14 days:

no refunds except as required by law; you can cancel renewal anytime.

— EU/UK members: you have a statutory 14-day withdrawal right; by starting membership

immediately you consent to service beginning during that window, so withdrawal refunds are

prorated for service already delivered.

— Concierge fees: refundable in full until the concierge begins work on your date

(defined as venue contact or itinerary draft); after that, [50%] until 48h before the date;

non-refundable inside 48h. If the *other member* cancels a concierge date, your concierge fee

is fully refunded or credited, your choice.

— Bonds are governed by the Bond Terms — released, not "refunded," and never revenue to us.

— Goodwill rule: if verification fails through no fault of yours after payment (e.g., our

screening partner cannot process your jurisdiction), full refund. If we terminate your

account for a Terms violation, fees are non-refundable.

Price changes

30 days' notice; applies at your next renewal; cancelling before renewal means you never pay

the new price.

How to reach us

support@marlowlove.com — human replies, target [1] business day.